If you lost money in a Pix scam, MED 2.0 is the process your bank and the bank that received the money use to review the case. If both confirm fraud, the money is refunded. Procon-SP's guidance on the new Pix rules, published on February 9, 2026, explains that MED 2.0 can trace funds beyond the first account that received them. It also says that MED 2.0 does not guarantee a refund. This explainer goes through what that guidance says and where its limits are.
What MED 2.0 does after a Pix scam
The main feature described in Procon-SP's guidance is tracing. MED 2.0 can follow funds past the first account where they were credited. It identifies other accounts involved and blocks transfers and withdrawals.
This covers two separate actions:
- Identifying accounts. The tracing does not stop at the first account that received the Pix. It can identify other accounts involved.
- Blocking transactions. It blocks transfers and withdrawals.
The guidance describes tracing and blocking. It does not say how many accounts can be traced or how long the process takes, so this article does not cover those points either. If you want to know what to expect in your own case, the bank handling your report is where those questions belong.
How the refund process works
Procon-SP's guidance describes the steps in order. Put as a list, the process looks like this:
- You contact your bank. You can contact your bank directly in its app, in an automated way.
- Your bank notifies the receiving bank. After a report, your bank notifies the bank that received the money.
- Both institutions review the case. Your bank and the receiving bank each review what happened.
- A refund follows only if fraud is confirmed. If both institutions' reviews confirm fraud, the amounts are refunded.
Two banks take part, and the refund depends on the result of their review. Filing a report starts the process. The guidance does not say the report alone brings the money back.
When MED 2.0 applies and when it does not
Before you expect MED 2.0 to work, check whether your situation falls within its scope. Procon-SP's guidance lists the following cases:
| Situation | Does MED 2.0 apply? |
|---|---|
| Fraud in a Pix transaction | Yes. If both institutions confirm fraud, the amounts are refunded |
| The bank's own operational failure | Yes, MED 2.0 also applies |
| An error made by the consumer | No, MED 2.0 does not apply |
The difference between the last two rows matters. A bank's own operational failure is covered. An error made by the consumer is not. The guidance does not define these terms in more detail, so it does not settle borderline cases. If you are unsure which category your case fits, raise that question when you contact your bank.
Why getting money back from a Pix scam is not guaranteed
A refund is not automatic. Procon-SP's guidance says plainly that MED 2.0 does not guarantee a refund. It names two conditions:
- Fraud must be proven. This is the same check that appears in the refund process, where both institutions review the case.
- The receiving account must have a balance. If there is no balance in the receiving account, this condition is not met.
The guidance names both conditions, so a report under MED 2.0 is a way to try to get money back, not a promise that you will. Anyone who says recovery is certain is claiming more than the guidance does.
For background on checking who you are really talking to, see TribeAI's explainer on what officials say to check for deepfake and voice-clone fraud.
Questions to check before you report
Based only on Procon-SP's guidance, these questions can help you understand where your case stands. They do not predict the outcome:
- Was this fraud, a bank failure or my own mistake? MED 2.0 covers fraud and the bank's own operational failures. It does not apply when the consumer made the error.
- Can I contact my bank in its app? The guidance says you can contact your bank directly in the app, in an automated way.
- Who reviews the case? Your bank and the bank that received the money. Your bank notifies the receiving bank after your report.
- What has to be true for a refund? Fraud must be proven and the receiving account must have a balance.
Going through these questions does not change the rules. It helps you understand which part of the process applies to you and which conditions are outside your control.
Other consumer credit points
Some consumer credit points also appear below. They are separate from MED 2.0.
- Late credit card payments. Late charges can include a 2% late fee, 1% default interest and contractual charges.
- Card loss, theft or robbery insurance. This insurance is optional. Card issuers offer it, and an insurer backs it.
- Revolving credit. Interest applies only to the remaining balance, meaning the difference between the bill amount and the amount paid.
- Bounced cheques. The Cheque Law allows a creditor to add 1% interest per month, monetary correction and other proven expenses.
These points are general information from the source. They do not apply to any particular card, contract or cheque.
Limits of this article
This article is educational information based on a single consumer protection source. It is not investment advice, legal advice or a recommendation of any bank or product. It does not cover deadlines, the number of accounts that can be traced, or what happens in your specific case. It does not promise that money lost in a Pix scam will be recovered.